Case Studies
Exception quality and service for a leading beauty supplement provider
Requirement:
Our client is a successful Australian brand in beauty supplements. Since its establishment in 2014, all of their products have been developed and produced in-house in their own laboratory. In 2019, our client embarked on an unprecedented mission to collaborate with a CDMO partner to further innovate and launch new supplements of the highest quality.

Solution:
We were able to convince our client with our state-of-the-art formulation and expertise in supplements. Our client was impressed by our high quality formula, competitive pricing and speed-to-market, as well as surpassing a stringent pharmaceutical quality control audit. Despite the supply chain challenges during the global pandemic, we were able to deliver over 900,000 units of supplements within 14 months - the first shipment was delivered only three months after the order. After delivery of the products, we continued to add value by providing constant support to our clients' training and education programs for their sales teams. Thereby equipping them with the scientific knowledge and marketing propositions of the products to efficiently handle FAQs and objections by their customes. Our exceptional standards in development, quality, speed, supply chain management and after-sales support were key factors in winning our client's full confidence, which resulted in them appointing us as their only CDMO partner.
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